Account Manager

Southfield, MI
Posted 4 months ago

Reports To: Sales Manager 

Job Summary: An Account Manager is responsible to execute the day-to-day operations for a customer account, working with both the customer shipping personnel and RJ Logistics carrier sales personnel, to provide the best possible service to the customer – for a profit.  

Responsibilities 

  • Learn all customer expectations, processes, and KPI’s 
  • Understand the customers shipping network 
  • Identify and communicate with all customer shipping personnel daily 
  • Set up and manage all shipments in the TMS 
  • Confirm appointments and requirements for all shipments 
  • Help grow the volume, revenue, and margin on customer accounts  
  • CRM usage as needed 
  • Daily interaction with Carrier Sales Team  
  • Problem Solving with customer-focused solutions 
  • Rate Negotiations for available spot shipments  
  • Industry & Market Knowledge 
  • Build relationships with internal and external key stakeholders  
  • Check-ins with Customer Sales Executive as needed  
  • Proactive Communication  
  • Build Rapport & Have fun  

Key Performance Indicators (KPI’s) 

  • Shipment Volume  
  • Gross Revenue 
  • Gross Margin  
  • Volume, Revenue and Margin growth  
  • Customer KPI compliance  
  • Customer fulfillment  

Job Description 

As an Account Manager, you will be expected to be able to complete the following tasks: 

  • Execute all TMS functions related to operating the account for every load 
  • Work with Carrier Sales team to support the best possible load and lane coverage  
  • Partner with Carrier Sales team with new lane or load opportunities 
  • Quote ad-hoc or spot shipments daily for customer 
  • Proactively seek out more business from customer  
  • Provide regular updates on shipment statuses to customers as needed  
  • Communicate regularly with Customer Sales Executive on status of the account 
  • Understand and review customer profile and SOP 
  • Identify and adhere to all customer KPI’s 
  • Update Customer Profiles and SOP’s as needed  
  • Assist with all customer bids as needed  
  • Escalate all serious issues to management and CSE on account  
  • Assist with any AR / AP problems as needed  
  • Continuous understanding and knowledge of market conditions and industry trends 
  • Build rapport with all internal and external key stakeholders  
  • Must meet or exceed daily, weekly, and monthly Account Management KPI’s 

Other Duties 

  • Participate in meetings  
  • Interact with multiple departments  
  • Perform additional tasks when requested by management 
  • Reporting and analysis 
  • Adhere to company policies and procedures 

Basic Requirements 

  • Basic computer literacy 
  • Microsoft Office (Word, Excel, Outlook) 
  • Verbal communication etiquette  
  • Written Communication etiquette 
  • Professional and corporate demeanor  
  • Basic understanding of the transportation industry  

Who We Are

RJ Logistics is a company that puts the success of our customers, carriers, and employees at the forefront of everything decision we make. Strong relationships, a solutions-first approach, and an unrelenting pursuit of excellence are what drives this success. We do not treat our customer and carrier engagements as mere transactions but as an opportunity to create mutually beneficial and meaningful business partnerships. Additionally, with our open-door management policy, we strongly encourage employee engagement, feedback, and growth. A strong company culture fosters strong relationships, resulting in success for all persons and partners involved. The diversity of both our personnel and service offerings allows RJ Logistics to provide customized trucking and logistics solutions for most transportation needs. When you work with RJ Logistics the solution is custom, not canned. And when you work for RJ Logistics you begin a journey, not a job.

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