Customer Sales Executive

Full Time
Columbus, OH, Southfield, MI
Posted 4 weeks ago

Position Title: Customer Sales Executive (CSE) 

Reports To: Sales Manager 

Job Summary: A Customer Sales Executive is responsible to identify, contact, and onboard new customers, in order to match up their shipping network with the RJ Logistics carrier network for the transportation of their goods – at a profit.   

Responsibilities 

  • Customer Prospecting & Acquisition 
  • Customer On-Boarding 
  • Lead Generation 
  • Daily phone calls and emails  
  • Problem Solving 
  • CRM & TMS Utilization 
  • Customer Management 
  • Account Transition, Customer Profile, Customer SOP 
  • Account Oversight 
  • Rate Negotiations 
  • Customer Bids, RFQ’s, RFP’s 
  • Customer QBR’s 
  • Industry & Market Knowledge 
  • Build relationships with internal and external key stakeholders  
  • Proactive Communication  
  • Build Rapport & Have fun  

Key Performance Indicators (KPI’s) 

  • New Customer Acquisition 
  • Shipment Volume  
  • Gross Revenue 
  • Gross Margin  
  • CRM Compliance 
  • Phone & Email volume  

Job Description 

As a Customer Sales Executive, you will be expected to be able to complete the following tasks: 

  • Use lead generation tools to establish potential prospects  
  • Daily calls, emails, and other communications with prospects 
  • Daily utilization of Customer Relationship Manager (CRM) 
  • Set up phone or face to face meetings as needed to close deals 
  • Follow all Customer On-boarding processes and requirements  
  • TMS utilization as needed  
  • Identify and adhere to all customer KPI’s 
  • Create and develop Customer Profiles and SOP’s  
  • Manage customer account as needed 
  • Work with account management on account transition 
  • Manage and facilitate all customer bids 
  • Assist with any AR / AP problems as needed related to your customers 
  • Oversight of account management personnel working with your customers 
  • Continuous understanding and knowledge of market conditions and industry trends 
  • Build rapport with all internal and external key stakeholders  
  • Meet or exceed daily, weekly, monthly Customer Sales Executive KPI’s  

Other Duties 

  • Participate in meetings  
  • Occasional travel 
  • Interact with multiple departments  
  • Perform additional tasks when requested by management 
  • Reporting and analysis 
  • Adhere to company policies and procedures 

Basic Requirements 

  • Basic computer literacy 
  • Microsoft office (Word, Excel, Outlook) 
  • Verbal communication etiquette  
  • Written Communication etiquette 
  • Professional and corporate demeanor  
  • Basic understanding of the transportation industry  

Who We Are

RJ Logistics is a company that puts the success of our customers, carriers, and employees at the forefront of everything decision we make. Strong relationships, a solutions-first approach, and an unrelenting pursuit of excellence are what drives this success. We do not treat our customer and carrier engagements as mere transactions but as an opportunity to create mutually beneficial and meaningful business partnerships. Additionally, with our open-door management policy, we strongly encourage employee engagement, feedback, and growth. A strong company culture fosters strong relationships, resulting in success for all persons and partners involved. The diversity of both our personnel and service offerings allows RJ Logistics to provide customized trucking and logistics solutions for most transportation needs. When you work with RJ Logistics the solution is custom, not canned. And when you work for RJ Logistics you begin a journey, not a job.

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