Customer Sales Executive

Southfield, MI
Posted 3 months ago

Position Title: Customer Sales Executive (CSE)

Reports To: Sales Manager

Job Summary: A Customer Sales Executive is responsible to identify, contact, and onboard new customers, to match up their shipping network with the RJ Logistics carrier network for the transportation of their goods – at a profit.

Who We Are

RJ Logistics is a company that puts the success of our customers, carriers, and employees at the forefront of everything decision we make. Strong relationships, a solutions first approach, and an unrelenting pursuit of excellence is what drives this success. We do not treat our customer and carrier engagements as mere transactions, but as an opportunity to create mutually beneficial and meaningful business partnerships. Additionally, with our open-door management policy, we strongly encourage employee engagement, feedback, and growth. A strong company culture fosters strong relationships, resulting in success for all persons and partners involved. The diversity of both our personnel and service offerings allows RJ Logistics to provide customized trucking and logistics solutions for most transportation needs. When you work with RJ Logistics the solution is custom, not canned. And when you work for RJ Logistics you begin a journey, not a job.

Who We Want?

RJ Logistics is looking for talented individuals who possess an entrepreneurial spirit, a desire to meet and exceed goals, and a passion for creating meaningful relationships. At RJ, we embrace the “work hard, play hard” mentality and want our employees to do the same. The ability to thrive in a casual, team environment is critical to the success of our employees. Celebrating wins is something we promote, and something we do often. Whether it is a company sponsored event outside of work, or catered in lunch, we always reward successes. If you are hungry to take the next step in your career with a young, vibrant, and growing company – then we should talk.

What Are Your Responsibilities?

  • Customer Prospecting & Acquisition
  • Customer On-Boarding
  • Lead Generation
  • Daily phone calls and emails
  • Problem Solving
  • CRM & TMS Utilization
  • Customer Management & Account Oversight
  • Account Transition, Customer Profile, Customer SOP
  • Rate Negotiations
  • Customer Bids, RFQ’s, RFP’s
  • Customer QBR’s
  • Industry & Market Knowledge
  • Build relationships with internal and external key stakeholders
  • Proactive Communication
  • Build Rapport & Have fun

Job Description

As a Customer Sales Executive, you will be expected to be able to complete the following tasks:

  • Use lead generation tools to establish potential prospects
  • Daily calls, emails, and other communications with prospects
  • Daily utilization of Customer Relationship Manager (CRM)
  • Set up phone or face to face meetings as needed to close deals
  • Follow all Customer On-boarding processes and requirements
  • TMS utilization as needed
  • Identify and adhere to all customer KPI’s
  • Create and develop Customer Profiles and SOP’s
  • Manage customer account as needed
  • Work with account management on account transition
  • Manage and facilitate all customer bids
  • Assist with any AR / AP problems as needed related to your customers
  • Oversight of account management personnel working with your customers
  • Continuous understanding and knowledge of market conditions and industry trends
  • Build rapport with all internal and external key stakeholders
  • Meet or exceed daily, weekly, monthly Customer Sales Executive KPI’s

What We Offer

  • Competitive base salary
  • Unlimited incentive earnings opportunity
  • Simple IRA plan with company match
  • Health, Dental, Vision Insurance coverage
  • Paid time off
  • Relaxed culture which embodies the work hard play hard mentality
  • Casual dress
  • Company sponsored employee appreciate events
  • Industry leading technology tools
  • Regular communication, feedback, and support
  • Open door management policy
  • Growth opportunity for persons seeking leadership positions
  • A voice to every employee and continuous improvement initiatives
  • An opportunity to have a career and not just a job

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